عنوان مقاله [English]
In order to achieve educational goals, it is really important to assess educational services by clients. The purpose of this study was to evaluate the quality of educational services from the viewpoint of students at Abadan faculty of medical siences. This descriptive study was conducted on 236 students that those participants were selected by multistage sampling method and responded to demographic and SERVQUAL questionnaires. The highest and lowest mean scores of perception were in reliability (3.08±0.81) and tangible (2.88±1.06) dimensions, respectively. As a concequence, there was a gap quality in five dimensions that showed a statistically significant difference in the mean score of the gap in responsiveness, empathy, and assurance between the first and second year, and third-year students and above (P <0.05). The mean score of the gap between responsiveness and empathy among the three majors had a significant difference (P <0.05). According to the results of this research and identify the weaknesses and strengths of the mentioned educational system, getting advance in the quality of educational services especially in the dimension of empathy is a prority requirement. It is suggested that all involved in education especially authorities pay more attention to students' expectations and improve university services tailored to students' needs and their satisfaction.
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