عنوان مقاله [English]
نویسندگان [English]چکیده [English]
This survey aimed to evaluate Departments pertain to master degree based on EFQM model at Islamic Azad University. Statistical population composed of chairpersons, faculty members, and master students; and all faculty members and heads were considered through census method due to limited population; however, 300 students were randomly chosen. Then, to collect data, two standard questionnaires of performance assessment which included 5 enables and 4 results criteria were used, and the reliability of the questionnaires was calculated through cronbachAlpha internal consistency as 0.93 and 0.73 for faculty members and students, respectively. For data analysis, descriptive statistics and inferential statistics, one sample t-test were used for each group. Consequently, the results showed that the mean score of evaluation department was respectively for the leadership criteria, 77/20 points out of 100; bench mark strategy 65/20 points out of 100, the bench mark for staff, 70/20points out of 100; partnership and resources criteria, 57/20points out of 100; standard procedures 59/20 points out of 100; measure customer results, 78/30points150; the bench mark results of the staff, 59out of 100; the bench mark results of, 58/40 points out of 100; and a key performance measure of results, 100 points out of 150. The findings of present study totally demonstrated the strengths and weaknesses of the postgraduate departments. In addition, this group led that leadership received the highest 77/20 and customers received the lowest 52/18. In sum, 6240 score was obtained out of 1000 considered relatively favorite; whereas,.329 score of the enablers and 295 of the results indicated that much work has been done on the enablers. The results were less than expected, however, a significant difference was also found between the current and desired situation of each criteria.