ارائه مدلی جهت نهادینه کردن فرهنگ خدمت با تأکید بر ارتقای آموزش و مهارت در دانشگاه علوم پزشکی (مطالعه موردی: استان هرمزگان)

نوع مقاله : مقاله پژوهشی

نویسندگان

1 دانشجوی دکتری مدیریت آموزشی، گروه منابع انسانی، واحد بندرعباس، دانشگاه آزاد اسلامی بندرعباس، بندرعباس، ایران.

2 عضو هیئت علمی، گروه مدیریت دولتی، واحد بندرعباس، دانشگاه آزاد اسلامی بندرعباس، بندرعباس، ایران.

3 عضو هیئت علمی، گروه برنامه ریزی و مدیریت آموزشی، واحد علوم و تحقیقات تهران، دانشگاه آزاد اسلامی تهران، تهران، ایران.

4 عضو هیئت علمی، گروه مدیریت آموزشی، واحد علوم و تحقیقات تهران، دانشگاه آزاد اسلامی تهران، تهران، ایران.

چکیده

پژوهش حاضر با هدف ارائه مدلی جهت نهادینه کردن فرهنگ خدمت جهت ارتقای آموزش در دانشگاه علوم پزشکی استان هرمزگان انجام شد. پژوهش از نظر هدف، کاربردی بوده و از نظر شیوه گردآوری و تحلیل اطلاعات، توصیفی از نوع اکتشافی بود. جامعه آماری تحقیق حاضر شامل اعضای هیئتهیئت علمی دانشگاه علوم پزشکی استان هرمزگان بود. از میان 485 نفر، 215 نفربه روش تصادفی طبقه ایبه عنوان نمونه انتخاب شد. برای جمع­آوری داده­ها از پرسشنامه محقق ساخته استفاده شد. روایی سازه پرسشنامه با استفاده ازتحلیل‎ عاملی اکتشافی و تأییدی تحلیل شده و پایایی آن نیز با استفاده از مصاحبه با خبرگان و تعیین  ضریب آلفای کرونباخ صورت گرفت برای الگوسازی  معادلات ساختاری از نرم افزار لیزرل استفاده شد. نتایج نشان داد نهادینه کردن فرهنگ خدمت در دانشگاه علوم پزشکی هرمزگان دارای دو بُعد درون سازمانی و برون سازمانی بود. که بعد درون سازمانی شامل (مدیریت مشارکتی، رضایت شغلی، آموزش و مهارت، مدیریت منابع، کیفیت خدمات، رابطه رهبر – کارمند و فراگیر، وضعیت شغلی و نگرش کارمندان و فراگیران) و بعد برون سازمانی نیز شامل (باورهای مذهبی، متغیرهای جمعیتی (جنسیت و تحصیلات)، تفاوت­های فرهنگی، ارتباط شخصی و درک کیفیت و خدمات) بود.

کلیدواژه‌ها


عنوان مقاله [English]

A Model for Institutionalizing Service Culture with Emphasis on Developing Education and Skill in University of Medical Sciences (Case study: Hormozgan Province)

نویسندگان [English]

  • Mahboubeh Omrani 1
  • Mehdi Bagheri 2
  • Nader Gholi Ghorchian 3
  • Parivash Jafari 4
1 Ph.D. Student in Educational Management, Department of Human Resources, Bandar Abbas Branch, Islamic Azad University, Bandar Abbas, Iran.
2 Faculty Member, Department of Public Administration, Bandar Abbas Branch, Islamic Azad University, Bandar Abbas, Iran.
3 Faculty Member, Department of Educational Planning and Management, Tehran Science and Research Branch, Islamic Azad University, Tehran, Iran.
4 Faculty Member, Department of Educational Management, Tehran Science and Research Branch, Islamic Azad University, Tehran, Iran.
چکیده [English]

The aim of this study was presentation a model for institutionalizing service culture for education promotion in Hormozgan University of Medical Sciences. The present study in terms of purpose was applied and in terms of data collection and analysis, it was descriptive and exploratory research. The statistical population of the present study included the faculty members of Hormozgan University of Medical Sciences that was counted in 485 according to the statistics but 215 people were selected as a sample size by stratified random sampling method. Data were collected through a specialized and researcher-made questionnaire. Exploratory and confirmatory factor analysis were used to determine the construct validity of the research questionnaire. Then, the reliability of the research questionnaire was done by using interviews with experts and determining the Cronbach's alpha coefficient with SPSS software. LISREL software was also used to model the structural equations. Afterward, the findings showed that the institutionalization of service culture in Hormozgan University of Medical Sciences had two dimensions: internal and external. The internal dimension included (participatory management, job satisfaction, training and skills, resource management, service quality, leader-employee-student relationship, job status and employee and student attitudes); in addition, the external dimension consisted of (religious beliefs, demographic variables (gender and education) Cultural differences, personal communication and perception of quality and service).

کلیدواژه‌ها [English]

  • Institutionalization
  • service culture
  • Education
  • Skills
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